Transparency in Action: Our Policy Overview
● Your Satisfaction is Guaranteed
If you are not completely satisfied with our services, snap a picture or video for our reference & contact us within 24 hours, in writing! We will address your concerns immediately & rectify your concerns at no additional cost.
● Clean & Clear Space
To provide your living/work space with the best possible clean, we humbly request that surfaces and floors be free of clutter and debris when we arrive. This helps us focus on making your space sparkle!
If you need help with tidying up, organizing, laundry, or removing trash (junk removal), we’re happy to add these services for an additional fee—just let us know ahead of time.
If we arrive & the space isn’t ready, we’ll do our best to work around it or may need to reschedule. In such cases, we reserve the right to hold any deposits or pre-payments
● Reservation Retainer
In order to successfully confirm your reservation, we request a non-refundable retainer equating to 100% of your total service charge. We offer various forms of payment for your convenience. All rates include applicable debit and credit card processing fees.
● Temperature Harmony
To achieve maximum sparkle & cleanliness in your space in a safe & efficient manner, we kindly ask you set the temperature to 70° Fahrenheit or lower at least 30 minutes prior to our arrival! Given the Texas heat & demanding nature of our work, we strive to maintain fair & comfortable working conditions. We appreciate your understanding as we ensure the best environment for our team!
● We’ve Got You Covered
We gladly provide all of our own equipment but are happy to use yours upon request.
● Respecting Pet Boundaries
In our dedication to respecting both your home & your pets, we kindly request that
your pets be placed in a secure location away from our active workspaces during our cleaning sessions to ensure a safe & efficient service.
For a smooth & efficient cleaning process, we kindly ask that you address any pet waste or related cleanup before our team arrives. We love our furry clients & understand that accidents can happen, but please note that our services do not currently include the management of biohazard waste at this time. We appreciate your support & understanding!
● Infestation Occurrences
At FCS, our client's & team member's health & safety are number one. In the rare event that pests or unwanted organisms (for example mice, bed bugs, or insects) are present at your property, we require your cooperation in disclosing this information before scheduling services. Should our team encounter an infestation during a scheduled cleaning, service will be stopped immediately. Clients shall remain responsible not only for the full cost of services, but also the cost of any infected equipment.
We are more than happy to recommend one of our trusted DFW pest control professionals to assist prior to our arrival.
● Inclement Weather
Any client affected by weather-related cancellations will be offered prompt rescheduling options. Refunds or credits will be provided on a case by case basis.
●Cancellations/Rescheduling
Should you need to cancel/reschedule your reservation, we kindly request you provide us at least 48 hours notice. Any changes to your reservation made less than 48 hours in advance are subject to the loss of your non-refundable retainer/payment in full.
We understand that unexpected events may occur. If this happens, please don’t hesitate to contact us right away, & we'll work together to find a solution.
● Feeling Under the Weather
At FCS we care deeply about the well-being of our clients & cleaning team. To ensure a safe & healthy environment for everyone, we kindly request your cooperation in informing us if you or someone in your home is feeling sick (This includes your indoor pets too!) in order to take the appropriate measures. This includes, but is not
limited to a fever, cold, cough, undergone surgery, etc.
● Tardiness Policy
We at FCS understand how busy life can be at times. We request you to communicate any changes with us as soon as possible. If a client is not present or reachable at the time of their reservation, & no prior arrangements have been made to gain access to the property, we will wait at the clients property for no more than 15 minutes before leaving.
Clients are then subject to a late/no-show fee.
We understand sometimes emergencies happen, so in this instance, kindly let us know as soon as possible so we may take the appropriate actions.
● Work In Progress
We kindly request you notify us as soon as possible in the event of any
construction/renovations/ or work being conducted in your home. This includes but is not limited to home remodels, repairs, plumbing work where access to water may be restricted, AC/Heat does not work, other indoor home service scheduled at the same time as our service, etc. In such cases, we reserve the right to hold any deposits or pre-payments should we need to reschedule.
●Transparent Rates for Transparent Service
Please note that all quotes are based on the information provided at the time of booking. Upon arrival, if the conditions of the space require additional time or resources due to unforeseen circumstances, the final rate may be adjusted accordingly. We will always communicate any necessary changes before proceeding to ensure transparency
● Rate Increases
We reserve the right to raise our rates as needed to adjust for costs & inflation, however, we will always give our clients written advance notice of any price increase.